Return conditions

Returns are always free

At Terroso you get a 30-day reflection period. You may view the article during those 30 days. Just like you would do in a store. Isn't it what you were looking for? Then you can return it for free at a PostNL point near you.

When does the 30-day cooling-off period start?

The 30-day cooling-off period starts from the moment you receive your order.

Can I return everything within 30 days?

In principle, you have the right to return everything, as long as you keep everything in its original condition. This means the following:

• Make sure that the items you return are (if possible) in the original packaging, with all labels attached and without signs of wear.

• You may try on, touch and view an item as you would in a store.

Which items can I never return?

As mentioned, you have the right to return your purchase as long as you keep everything in its original condition. This automatically means that you cannot return these items:

Legally speaking, don't I have a 14-day cooling-off period?

Beats. This is your 'right of withdrawal': you may return purchases within 14 days without giving reasons. But we would like to give you a little longer and have extended the reflection period to 30 days.

To exercise your right of return, please contact us at: info@terroso.nl. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.

After your return notification, you have 14 days to return your purchased product.